King Arthur

Refund Policy – King Arthur At King Arthur, we are committed to delivering an epic gaming experience steeped in legend, strategy, and immersive storytelling. Your satisfaction and trust are important to us. This Refund Policy outlines how we handle refund requests for digital purchases and in-game content. Digital Products and In-Game Purchases Due to the nature of digital content, all sales are generally final. This includes but is not limited to: In-game currency Skins, cosmetics, or character upgrades Battle passes or season content Downloadable content (DLC) Exceptions and Eligibility We may offer refunds under exceptional circumstances, such as: A purchase made in error and unused. Technical issues that prevent delivery or access to purchased content. Duplicate transactions. To qualify, you must: Submit a request within 48 hours of the purchase. Provide transaction details and a valid reason. Not have used or consumed the digital item. Non-Refundable Situations Refunds will not be issued in the following scenarios: Items already used or consumed in-game. Requests made beyond 48 hours of purchase. Dissatisfaction with gameplay, character performance, or storyline outcomes. Purchases made during limited-time promotions or special events. Third-Party Platforms If you made your purchase through a third-party platform (e.g., App Store, Google Play, Steam), you must follow their refund policy and submit your request directly to them. How to Request a Refund To request a refund: Contact our support team with your username, transaction ID, and reason for the request. Allow up to 72 hours for review. If approved, your refund will be processed to the original payment method within 5–10 business days.